FAQ (and Why We’re Different)



💸 Is shipping really free?

Yes — shipping is 100% free anywhere in Canada and the U.S., with no minimum order required. We believe good gifts shouldn’t come with extra surprises at checkout. Check our shipping policies.


🖼 Can I enhance the photo I’m using?

Absolutely! We offer a free online webinar that teaches you how to choose and enhance photos for print — especially helpful for realtors and thoughtful gift-givers.

👉 Follow us on Instagram to stay in the loop.


🎨 Do you offer design help or custom requests?

Yes! Our team reviews every order to make sure your design looks clean, balanced, and beautiful. We also provide visual enhancement support for special requests — just leave a note or email us after checkout.


🚀 What makes your gifts stand out?

Our gifts are designed to be:

  • Emotionally memorable — not just “things,” but conversation starters
  • Eco-conscious — we use sustainably sourced materials and minimal packaging waste
  • Brandable — realtors and business owners can white-label our frames with their logo or message

📦 Can I place bulk or team orders?

Yes — we love supporting teams and small businesses. Whether you’re gifting clients, employees, or partners, we can customize bulk orders with your logo or theme.

👉 Just contact us for a tailored quote.


📅 Do you release new products?

Yes! We’re constantly testing and releasing new themed gift kits, including moving day boxes, thank-you frames, and more.

Subscribe to our Insider List to get early access and limited-time offers.


💬 Do you work with real estate agents or service pros?

Yes — in fact, many of our early adopters are realtors, mortgage brokers, and financial advisors who use our gifts to:

  • Build trust with clients
  • Get more referrals
  • Leave a lasting impression

We also offer white-label options so your branding stays front and center.


🎁 Can I include a personal note or branding?

Definitely. Every order has an option to add a personalized message at no extra charge.

For professionals, we also offer branded packaging and inserts — perfect for gifting clients and keeping your name top of mind.


🛠 How do I contact you if I have questions?

We’re just one message away! Use our Contact Form or email us directly at info@sold2soul.com. We usually reply within 24 hours — and yes, we’re real humans behind the screen.